While Installing the windows based Virtual Center in my home lab, I found this error during initial steps of Installation.
Environment:
- Operating System: Window Server 2008 R2 Datacenter Edition, Service Pack 1
- Database for Virtual Center – Using embedded Database(vPostgres) for VCDB
- vCenter Version – vCenter 6.7.0c
- vCenter Type – Windows based Virtual Center
Error:
Error 1722. There is a problem with this windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package.
Troubleshooting:
During the installation I noticed that it was failing at status “Installing Microsoft Visual C++ 2015 Redistributable (64 Bit)”
Though we had MS Visual C++ 2015 Redistributable was by default installed with Operating System, however windows ISO image I used to install the OS was quite old. It didn’t had updated version of MS Visual C++ 2015 which could be a reason for the above error.
When I analyzed vminst.log file which generates during vCenter Installation, I found below inputs.
2018-07-27 16:50:26.552+05:30| vcsInstUtil-9232925| I: Entering function: VM_FinishInstallWithError
2018-07-27 16:50:26.552+05:30| vcsInstUtil-9232925| I: InstallStatus_SetStage: install stage: install-end / (NULL)
2018-07-27 16:50:26.552+05:30| vcsInstUtil-9232925| I: InstallStatus_GenerateFile: InstallStatusJson: {"installStage":{"main":[["preinstall-check",1532689990],["install-start",1532690088],["verify-packages",1532690158],["install-end",1532690426]]},"installTime":1532690088,"memoryLoad":6,"msiVersion":"5.0.7601.17514","preinstallReport":"C:\\Users\\ADMINI~1\\AppData\\Local\\Temp\\vim-vcs-precheck-report-67.html","startTime":1532689990}
2018-07-27 16:50:26.552+05:30| vcsInstUtil-9232925| I: InstallStatus_GenerateFile: file: C:\Users\ADMINI~1\AppData\Local\Temp\vc-install.txt
2018-07-27 16:50:26.567+05:30| vcsInstUtil-9232925| I: DoCommonExitTasks: C:\Program Files\VMware\vCenter Server\bin\prune-sensitive-info.bat file has already been removed.
Solution:
- Remove Microsoft Visual C++ 2015 Redistributable from Add and Remove Programs.
- Download latest pack of Microsoft Visual C++ 2015.
- Install the package and retry vCenter Installation.
- It will fix the issue.
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